Refund Policy
Digital Products
The following section applies to all digital products, including memberships, online courses and other educational content sold by Axel Schura Academy LP via axelschura.com and its associated websites. Please read the following carefully before making a purchase.
Statutory Right of Withdrawal (EU Consumers)
If you are purchasing as a consumer within the European Union, you may have a statutory right of withdrawal.
For digital content supplied immediately after purchase, this right expires once:
- you have expressly requested immediate access to the digital content before the withdrawal period expires; and
- you have acknowledged that, by doing so, you lose your statutory right of withdrawal.
If these requirements have not been fulfilled, your statutory consumer rights remain unaffected.
Product Defects
If the digital content is defective or does not function as described, you may be entitled to the remedies provided under applicable consumer protection laws.
Examples include:
- Non-delivery of the product: Due to email provider or server issues, you may not receive your access email. Please contact our support team so we can assist you.
- Major technical defects: Although all products are thoroughly tested before release, unexpected technical issues may occur. Please report such issues to our technical support.
- Product not as described: Claims should be submitted within 14 days of purchase together with sufficient information demonstrating that the product materially differs from its description. Claims based solely on personal expectations or preferences will not be accepted.
Nothing in this Refund Policy limits or excludes any mandatory consumer rights under applicable law.
Live-Coachings and Mentorings
Live coaching sessions, mentoring, consulting and similar services are treated as services rather than digital content.
Where live coaching or other services are included in your purchase, the statutory withdrawal rules applicable to services shall apply.
If a consumer expressly requests that the services begin during the statutory withdrawal period, the consumer may be required to pay a proportionate amount for services already provided before any withdrawal becomes effective, as permitted by applicable law.
Events
The following section covers all events including Masterclasses, Retreats and other online and offline events organized by Axel Schurawlow. It applies to all circumstances including any reasons such as transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines.
Please carefully review the following when booking:
- Transferring your spot to another person
You may transfer your seat to a friend or colleague assuming payment has been received in full. Our policies also apply to substitutes. In this case, you must send a notice to the email address listed on the order confirmation email.
- Transfer between events If you wish to transfer your ticket to another Axel Schurawlow event, it may be possible depending on availability—please contact us. Transfers are valid for the same calendar year, up to the value of the sum paid by you in respect of the event.
- Cancellation
A. Online Events All online event tickets are non-refundable. You may be able to transfer your ticket to another event, subject to availability.
B. In-Person Events If you must cancel your booking, please submit a written notice to our email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
Valid Notice Received Within: Refund More than 3 months prior to the event a full refund will be issued, excluding a 50€ handling fee Between 3 months and 1 month prior to the event a 50% refund will be issued or alternatively, you can request a coupon for a later event up to the same sum you paid (depending on availability) Less than 1 month prior to the event no refund will be issued, but you can request a coupon for a later event up to the same sum you paid (depending on availability)
All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. Axel Schurawlow reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.
It may be necessary to cancel an event for reasons beyond our reasonable control. If Axel Schurawlow is required to cancel an event, we will offer you the choice of either: (a) a refund for the paid amount; or (b) credit for a future event of your choice subject to availability, up to the original ticket value.
In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellations as a result of an event outside our reasonable control.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually shows up in 3 – 5 days.
Our contact details can be found in each booking confirmation email. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us
